Terms & Conditions

Terms & Conditions

Last updated: June 2026

Booking Confirmation

A booking is confirmed only after you receive a confirmation call or WhatsApp message from our team. Online form submission alone does not guarantee a booking.

Fare & Pricing

All fares displayed are for Sedan (Swift Dzire / Etios) unless stated otherwise. Tolls, state border taxes, and driver bata are included in the quoted fare. Prices may vary for other vehicle types.

Cancellation Policy

Free cancellation is available up to 6 hours before your pickup time. Cancellations within 6 hours may attract a nominal fee of ₹200–500 depending on distance.

Waiting Time

A free waiting time of 15 minutes applies for local pickups. For airport pickups, 30 minutes free waiting is provided after scheduled arrival time.

Passenger Responsibility

Passengers are responsible for their luggage. Any damage caused to the vehicle by passengers will be charged accordingly.

Route & Road Conditions

Travel times are estimates and may vary due to traffic, road conditions, or weather. Oneway Expert is not liable for delays caused by external factors.

Contact for Disputes

For any disputes or complaints, contact us at +91 81285 96790 within 48 hours of trip completion.